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COVID-19 Alerts

5/27/20

COVID-19 Update: Lobbies Open- Loan Departments by Appointment

We are pleased to announce that our branch lobbies have re-opened effective today! Our Loan Departments remain open by appointment only. To ensure that our re-opening protects the health and well-being of our employees and customers, we have instituted the following safety measures in our lobbies:


• Bio-shields at Teller windows
• Hand sanitizing stations at our entrance.
• Facial masks that cover the nose and mouth are encouraged.
• Floor decals that encourage social distancing (6ft of separation)
• Cleaning and sanitation of high touch areas


We encourage the continued use of our drive-thru lanes as well as our online and mobile banking which offers 24 hour access to your account information.

If you have any questions, please reach out to us at 907-456-1400 or 888-458-4291 or by emailing- [email protected]

 

5/5/20

COVID-19 Update

In order to keep our employees, customers and community safe, we are continuing to keep our branches closed to foot traffic at this time.  As the situation around COVID-19 continues to evolve, we are closely monitoring mandates and recommendations from the State of Alaska and the CDC. 

Our drive–thrus, ATMs and night drop boxes remain open, and our online and mobile options provide 24hr account information.  We are proactively working on features and protocols in our lobbies in anticipation of reopening to help protect the safety and wellbeing of both staff and customers.   

We appreciate your continued support and understanding as we navigate these uncertain times.  If you have any questions, please reach out to us at 907-456-1400 or 888-458-4291 or by emailing- [email protected]

 

03/25/20

COVID-19 Update:  Lobbies and Foot-Traffic Closures effective March 26th 

For the continued safety of our employees, customers and well-being of our community, we are closing the lobbies at all of our branches effective Thursday, March 26th.  We respectfully request that customers limit their in-person contact with all of our departments to comply with social distancing standards.  Please contact us via phone or email prior to entering the bank, if possible.  Further details about our branch operations are as follows:

You may always access your accounts via Online and Mobile Banking.  Online and mobile banking options give you 24/7 access to manage your account(s) such as to view balances, make transfers, make mobile deposits, etc.  To get started with Online Banking, simply click the “Online Banking Login” button above, and select “Enroll Now”. 

Customer Call Center Information

To comply with social distancing standards, please contact our Loan Departments via phone or email if you’d like to speak with one of our lenders:

VAN HORN BRANCH

  • Lobby Closed
  • Drive thru open Monday – Friday, 9:30am – 5:30pm

CHENA PUMP BRANCH

  • Lobby Closed
  • Drive thru open Monday – Friday, 9am – 6pm
  • Full Service ATM open 24/7

MAIN BRANCH (119 N. Cushman Street)

  • Lobby Closed
  • Drive-thru open Monday – Friday, 9am – 6pm
  • Full Service ATM open 24/7
  • Administrative and Loan Offices closed to foot-traffic.  Please contact us via phone or email prior to coming into our offices.

GOLDEN HEART BRANCH (Airport Way next to Denny’s Restaurant)

  • Lobby Closed
  • Drive-thru open Monday – Friday, 9am – 6pm and Saturday, 10am – 4pm
  • Full Service ATM open 24/7

TOK BRANCH

  • Lobby Closed
  • Drive-thru open  Monday – Friday, 10am – 6pm
  • Full Service ATM open 24/7

We are continually monitoring the situation and we’ll notify you of any further updates to our operations.  As always, thank you for the opportunity to serve you.

 

03/20/20

COVID-19 Update:  Branch Lobby Closure effective March 23rd 

For the continued safety of our employees, customers and well-being of our community, we are closing the lobbies at our Van Horn Branch and Chena Pump Branch to foot-traffic effective Monday, March 23rd.  Further details about our branch operations are as follows:

You may always access your accounts via Online and Mobile Banking.  Online and Mobile Banking options give you 24/7 access to manage your account(s) such as to view balances, make transfers, make mobile deposits, etc. To get started with Online Banking, simply click the “Online Banking Login” button above, and select “Enroll Now”. 

Customer Call Center Information

To comply with social distancing recommendations, we encourage you to contact our Loan Department via phone or email if you’d like to speak with one of our lenders:

VAN HORN BRANCH

  • Lobby Closed effective 03/23/20
  • Drive thru open Monday – Friday, 9:30am – 5:30pm

CHENA PUMP BRANCH

  • Lobby Closed effective 03/23/20
  • Drive thru open Monday – Friday, 9am – 6pm
  • Full Service ATM open 24/7

MAIN BRANCH (119 N. Cushman Street)

  • Lobby open from 10am – 5pm
  • Drive-thru open 9am – 6pm
  • Full Service ATM open 24/7
  • Administrative and Loan Offices open Monday – Friday, 8am – 5pm

GOLDEN HEART BRANCH (Airport Way next to Denny’s Restaurant)

  • Lobby open from 10am – 6pm
  • Drive-thru open 9am – 6pm
  • Full Service ATM open 24/7

TOK BRANCH

  • Lobby open from 10am – 6pm
  • Drive-thru open 10am – 6pm
  • Full Service ATM open 24/7

We are continually monitoring the situation and we’ll notify you of any further updates to our operations.  As always, thank you for the opportunity to serve you.


03/19/20

Government Security Agencies have issued warnings that cybercriminals and scammers are working overtime to exploit public fears regarding COVID-19 and take advantage of those who are temporarily working from home.

Your privacy and the security of your information is very important to us.  Please use caution when opening links and attachments, and use extreme caution when providing any kind of personal information over the phone or online.  Denali State Bank employees will never ask for your password.

The US Department of Homeland Security lists several important precautions you can take here: https://www.us-cert.gov/ncas/current-activity/2020/03/06/defending-against-covid-19-cyber-scams

 If you have any questions or concerns regarding communication you have received from us, please feel to reach out to our Customer Call Center by calling 907-456-1400, Monday- Friday 8am – 5pm.


03/18/20

At Denali State Bank, our highest priorities are the health and safety of our staff, our customers, and the well-being of our community.  We are committed to providing the service and support you depend on daily; therefore, our branches remain open and our branch staff is following guidance from the CDC and Alaska Department of Health and Social Services. 


If you aren’t already, we encourage you to leverage our online and mobile banking options that give you 24/7 access to manage your account(s) such as to view balances, make transfers, make mobile deposits, etc. These great features and more are available via our mobile app or through Online Banking.  To get started with Online Banking, simply click the “Online Banking Login” button above, and select “Enroll Now”.  In addition to these options, our Customer Call Center is available Monday – Friday, 8am- 5pm by calling 907-456-1400 or toll free 888-458-4291.


We are continually monitoring the situation and will notify you of any changes in our operations.  As always, thank you for the opportunity to serve you.

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